FAQ Overview

General Questions

It still cannot bridge even though pressing "reset" button of the AB terminal of the bridge until the light flashes and resets.

Pressing the "Reset" button until the light flashes for 6 seconds, that means resetting successfully

Author: admin
Last update: 2019-12-04 04:08


Can not enter into the uboot of WE5926

The uboot is closed

Author: admin
Last update: 2019-12-04 04:08


OS All the AP are Fit AP, All OPs are Fat AP

Fit AP refers to a device that supports AC management, and a fat AP refers to a device that does not support AC management.

Author: admin
Last update: 2019-12-04 04:09


Now the USB lights of WE826 series product firmware are 4G lights (it will flash when it induces the module)

There is no light for USB, it is the light for 4G module

Author: admin
Last update: 2019-12-04 04:09


Bad speed of the bridge that mounted in elevator

Installing the bridge in the middle of the elevator shaft as far as possible, away from the wall, and never close to the wall

Author: admin
Last update: 2019-12-04 04:09


Does OS firmware support wireless dongle

Do not support

Author: admin
Last update: 2019-12-04 04:09


What are the common interfaces of HDD

STAT、USB、mSATA

Author: admin
Last update: 2019-12-04 04:10


What are the ways for the OS to access the hard disk

1.Network Neighborhood Access(SAMBA)
2.WEB page access

Author: admin
Last update: 2019-12-04 04:10


How is the status of light when reading the 4G card

When the 4g led of WE5926 flashes, it means the reading success. If no, it means the reading fails

Author: admin
Last update: 2019-12-04 04:10


How is the status of light when reading the 4G card

For OS firmware, it always default WPA2 encryption method

Author: admin
Last update: 2019-12-04 04:10


What is the default mode of WPA-PSK?

The default mode is WPA2 for OS firmware

Author: admin
Last update: 2019-12-04 04:11


Is it support npnp?

Support npnp, no need any setting

Author: admin
Last update: 2019-12-04 04:11


Does the OS support external USB or SD card to expand memory

No support, memory depends on ram.

Author: admin
Last update: 2019-12-04 04:11


Latest firmware support SIMCOM module?

Support

Author: admin
Last update: 2019-12-04 04:11


EC20/EC25 series modem select Gobinet or QMI dail up mode

Support

Author: admin
Last update: 2019-12-04 04:37


Is it support ipsec?

Not support ipsec.

Author: admin
Last update: 2019-12-04 04:38


Between several APs , how to make terminal devices (mobile phone or computer) switch and connect the wifi of these APs automatically?

Set same SSID and password for these all APs

Author: admin
Last update: 2019-12-04 04:39


Is it support Vlan?

Not support

Author: admin
Last update: 2019-12-04 04:39


Is it support IPTV?

Support

Author: admin
Last update: 2019-12-04 04:39


Does it can select the strongest signal ISP automatically?

Support

Author: admin
Last update: 2019-12-04 04:39


Does it can select the strongest signal ISP automatically?

Yes

Author: admin
Last update: 2019-12-04 04:39


Yes, because sim card need to test the Internet

Yes, because sim card need to test the Internet

Author: admin
Last update: 2019-12-04 04:40


Device support check storage audio, video etc. information via Ethernet port and wifi?

Support

Author: admin
Last update: 2019-12-04 04:43


Customer need to set ISP?

It deponds on local ISP. Please check with local ISP.

Author: admin
Last update: 2019-12-04 04:43


APN information and ISP information is necessary for dialing up Internet?

It deponds on local ISP, please check with local ISP.

Author: admin
Last update: 2019-12-04 04:44


For port forwarder quanitity is limited max.10, can you make more quantity?

Home using wireless router, performance is limition, 10pcs is enough for normal application.

Author: admin
Last update: 2019-12-04 04:44


If our SIM card need to input PIN CODE, is it available?

Yes, you can input PIN code in the advanced setting of 3G/4G.

Author: admin
Last update: 2019-12-04 04:44


Support authentication function?

Yes, customer need to have a authentication website.

Author: admin
Last update: 2019-12-04 04:44


Support captive portal function?

Yes,our firmware has wifi captive portal interface, but customer need have their authentication web.

Author: admin
Last update: 2019-12-04 04:44


During 4G network operation, operator information will be on the web?

Most of time is no problem.

Author: admin
Last update: 2019-12-04 04:45


Support CentOS, Ubuntu, Linux system?

No,only support mips.

Author: admin
Last update: 2019-12-04 04:45


Does the OS firmware support Open VPN?

The fimware version after 2019 with 16M flash support openVPN

Author: admin
Last update: 2019-12-04 04:45


Which model is suitable for 80-100 users at the same time?

WG3526

Author: admin
Last update: 2019-12-04 04:49


Are 5G bridge based on OFDM?

Our all 5G bridge are based on OFDM.

Author: admin
Last update: 2019-12-04 07:33


Is the 5G bridge wave1 or wave2?

Our all 5G bridge are wave1

Author: admin
Last update: 2019-12-04 07:35


Does the 4G of the 4G router support the timed restart function?

No,it's just support system timed restart at present

Author: admin
Last update: 2019-12-04 07:36


What languages does the OS firmware support?

It can support simple Chinese,English and Russian

Author: admin
Last update: 2019-12-04 07:37


Can we find out the version number of the 4G router module?

No

Author: admin
Last update: 2019-12-04 07:37


Does DDNS for openwrt firmware support no-ip?

Support

Author: admin
Last update: 2019-12-04 07:38


Does our product support IPV6?

No

Author: admin
Last update: 2019-12-04 07:40


Can the wireless bridge transmit vlan data?

Yes,it can devide many vlan,each data coming out of the vlan interface will be tagged with a corresponding VLAN ID

Author: admin
Last update: 2019-12-04 07:41


Can the OS firmware custom DNS?

Custom DNS is available only under static IP

Author: admin
Last update: 2019-12-04 07:41


Can the OS firmware change the time zone?

Yes, just change the relative server(each time zone has relative server)

Author: admin
Last update: 2019-12-04 07:41


Can the wireless bridge via the wire to get intenet?

Yes, you can use the network cable to connect with the lan port of wireless bridge directly.

Author: admin
Last update: 2019-12-04 07:42


Can the OS firmware use 3G traffic when the 4G is bad?

Yes, the 3G/4G module will choose the best signal automatically.

Author: admin
Last update: 2019-12-04 07:42


Does WE826-T2 support broadband control?

Support

Author: admin
Last update: 2019-12-04 07:42


Which device support VPN function?

Except for repeaters, AP, and bridges, other routes almost all support VPN

Author: admin
Last update: 2019-12-04 07:42


Is there a Gigabit AP device?

No

Author: admin
Last update: 2019-12-04 07:42


How long does it take for the 4G router to automatically connect to the Internet after the network is restored?

After the system is started, the WAN port can be automatically connected to the network, and 4G will be automatically connected within one minute after the system is started.

Author: admin
Last update: 2019-12-04 07:43


4G routing port forwarding access to external network IP and external port Why can't access the corresponding internal network IP + internal port?

The IP obtained by the router must be a public network IP (all 3G / 4G are private networks)

Author: admin
Last update: 2019-12-04 07:43


Does 4G Device support 4G SIM7600SA-H Module now?

Support, This module is supported if use the firmware after 2019.4.12 version

Author: admin
Last update: 2019-12-04 07:43


Why some openVPN can't dial up?

openwrtvpn has compatibility issues, different manufacturers need to make debug

Author: admin
Last update: 2019-12-04 07:43


How much FLASH and RAM does MT7628AN / MT7628NN support?

MT7628AN / MT7628NN defaultly supports SPI FLASH 8MB, maximum support 32MB. MT7628AN / MT7628NN support default support DDR2 64MB, maximum support 256MB.

Author: admin
Last update: 2019-12-04 07:44


What is the difference between MT7628AN and MT7628DAN?

MT7628DAN contains 64MB DDR2,it does not support external DDR. MT7628AN supports external DDR2. You can freely choose the size of DDR2. Other functions are same, both can be extended to 5G WIFI.The two chip models are not PIN-to-PIN.

Author: admin
Last update: 2019-12-04 07:44


How much flash and RAM does MT7620A support?

MT7620A defaultly supports SPI FLASH 16MB, the maximum support 32MB. MT7620A defaultly supports 128MB of DDR2,and maximum 256MB.

Author: admin
Last update: 2019-12-04 07:44


How much FLASH and RAM does MT7621A support?

MT7621 defaultly supports SPI FLASH 16MB, the maximum support 32MB. MT7621 defaultly supports 256MB of DDR3,and maximum 512MB.(WG108 defaults is DDR2 and the maximum can only support 128M).

Author: admin
Last update: 2019-12-04 07:44


What is the difference between MT7621A and MT7621DA?

MT7621DA contains 128MB DDR3,only support 128MB RAM. MT7621A supports external DDR3. You can freely choose the size of DDR3. Other functions are same.The two chip models are not PIN-to-PIN.

Author: admin
Last update: 2019-12-04 07:45


How much NAND FLASH does the MT7621A/MT7621DA support?

MT7621A/MT7621DA supports 128MB and 256MB NAND FLASH.And also can be supported 16MB and 32MB SPI FLASH.But NAND FLASH and SPI FLASH can only choose one.

Author: admin
Last update: 2019-12-04 07:45


What is the difference between MT7612EN and MT7613BEN?

MT7612EN can not support MU-MIMO (WAVE2) and is normal power output.11A output power is about 15DBM.MT7613BEN supports MU-MIMO (WAVE2) and provides high and medium power output.11A output power is around 19DBM.

Author: admin
Last update: 2019-12-04 07:45


Does MT7615N support MU-MIMO (WAVE2)?

MT7615N supports MU-MIMO (WAVE2), and it supports 4T4R antenna.2.4G speed can reach 800Mbps.5.8G speed can reach 1800Mbps.But only output 2.4G or 5.8G,can not support 2.4G and 5.8G at the same time.

Author: admin
Last update: 2019-12-04 07:45


What is the difference between IPQ4019 and IPQ4029?

IPQ4019 is a commercial grade chip.Operating temperature reaches 0 to 80 degrees.IPQ4029 is an industrial grade chip.Operating temperature reaches -40 to 80 degrees.The two-chip model is PIN-to-PIN.

Author: admin
Last update: 2019-12-04 07:45


How much memory and flash memory does the IPQ4019 / IPQ4029 support?

IPQ4019 and IPQ4029 support SPI FLASH, SPI FLASH MAX 32MB, NADA FLASH MAX 256MB.Default 256MB DDR3M ,MAX 1GB DDR3.

Author: admin
Last update: 2019-12-04 07:46


Did IPQ4019 and IPQ4029 supports MU-MIMO(WAVE2)?

Yes, it supports

Author: admin
Last update: 2019-12-04 07:46


How many cores is the IPQ4019 / IPQ4029?

4x ARM Cortex A7, Quad-core CPU

Author: admin
Last update: 2019-12-04 07:46


How much memory and flash memory does QCA9531 support?

QCA9531 supports 16MB SPI FLASH by default, and supports up to 16MB SPI FLASH. Support 128MB DDR2 by default and the maximum is 256MB DDR2.

Author: admin
Last update: 2019-12-04 07:46


How much memory and flash memory does QCA9561 \ QCA9563 support?

QCA9561 \ QCA9563 supports 16MB SPI FLASH by default, and supports up to 16MB SPI FLASH. Support 128MB DDR2 by default and the maximum is 256MB DDR2.

Author: admin
Last update: 2019-12-04 07:47


What is the difference between QCA9563 \ QCA9561 \ QCA9531?

QCA9563 can connect network chip ,it is expanded to 1000M wired cable, but QCA9561 \ QCA9531 cannot connect network chip and only can make100M router. QCA9563 is the best chipset for the handling capacity of CPU, QCA9561 is second, and QCA9531 is last.
In addition, these three chips can be extended to dual-band wireless router by connecting QCA9886.

Author: admin
Last update: 2019-12-04 07:47


How much memory and flash memory does the AR9344 support?

SPI FLASH supports 8MB and 16MB, default support 128MB 32-bit DDR2, maximum support 256MB 32-bit DDR2, conventional WIFI chips only support one external 16-bit DDR2, AR9344 supports two external 16-bit RR2, forming 32-bit DDR2 configuration to improve DDR2 operation speed.

Author: admin
Last update: 2019-12-04 07:47


Does WE826-T2 support watchdog

No

Author: admin
Last update: 2019-12-04 07:47


How long does the OS system normally start?

About 60 seconds

Author: admin
Last update: 2019-12-04 07:48


How long does it take to switch between 4G and WAN ports?

beyongd 15 seconds

Author: admin
Last update: 2019-12-04 07:48


For EC25+WE826-T2 device, how to get the maximum rate?

Can only reach the maximum rate by Gobinet dialing up way.

Author: admin
Last update: 2019-12-04 07:48


How to fill the country?

Select Gobinet/QMI/USB_DHCP dialing up way, no need to fill country name or APN.

Author: admin
Last update: 2019-12-04 07:48


Why the network rate is so slow?

If the device is with EC20/EC25 lte module, suggest use Gobinet/QMI/USB_DHCP dialing up way, the rate is lowest if use PPP.

Author: admin
Last update: 2019-12-04 07:49


Why can not dialing up for the 4g sim card?

1. confirm the SIM card number occurs in the page
2. insert the SIM card into phone, confirm the phone can get network
3. confirm if 4G bands supported by the router is corresponding with the bands of the SIM card operator

Author: admin
Last update: 2019-12-04 07:49


How to use APN to dialing up?

Currently only PPP dialing up way need fill APN.

Author: admin
Last update: 2019-12-04 07:49


Why does the WE826-Q restart always?

Because this device has watchdog function, when the device can not get network, it will restart.
Can go to the system setting menu, change the watchdog server to be 127.0.0.1

Author: admin
Last update: 2019-12-04 07:49


How long is needed for WE826-Q to be on ?

About 60 seconds

Author: admin
Last update: 2019-12-04 07:50


How long is needed for WE826-Q to change from 4G to WAN?

Within 15 seconds

Author: admin
Last update: 2019-12-04 07:50


For EC25+WE826-Q device, how to get the maximum rate?

Can only reach the maximum rate by Gobinet dialing up way

Author: admin
Last update: 2019-12-04 07:50


Which 4G lte modules are supported by ZBT OS

Support EC20/EC25/SIM7500/7600/ML7820/MC7455 lte modules

Author: admin
Last update: 2019-12-04 07:50


MC7455module,how to check the module information and apply AT command

1.enter router's manage system, account and password are same:admin
2.enter command:at-cmd /dev/ttyUSB2 ATI

Author: admin
Last update: 2019-12-04 08:00


through AT command

at-cmd /dev/ttyUSB2 AT+COPS(check the network status,special use for OS system)

Author: admin
Last update: 2019-12-04 08:00


through AT command

at-cmd /dev/ttyUSB2 AT+CSQ(check the signal strength,special use for OS system)

Author: admin
Last update: 2019-12-04 08:01


through AT command

at-cmd /dev/ttyUSB2 AT+CPIN (check the SIM card status,special use for OS system)

Author: admin
Last update: 2019-12-04 08:01


through AT command

at-cmd /dev/ttyUSB2 AT+CGREG(check the register status,special use for OS system)

Author: admin
Last update: 2019-12-04 08:01


through AT command

at-cmd /dev/ttyUSB2 ATI (check the module version information,special use for OS system)

Author: admin
Last update: 2019-12-04 08:01


cloud login identification

remote access to manage system's URL address, the form is MAC address+ 6 digital ramdom number+website domain name+ port number ,visit protocol https,ramdom number will be different everytime once it reset, but restart will be same.

Author: admin
Last update: 2019-12-04 07:52


How to use AP(AP522,AP622,AP822)

plug and play in the OS firmware, LAN port connect OS router's LAN port, after reset AP no need to set wireless configuration for the Automatic synchronization

Author: admin
Last update: 2019-12-04 07:53


Access Controller can't find AP

1.check the AP if have wireless signal
2.check OS network-DHCP-assigned DHCP lease to see if it shows the mqwr+model code(for example: mqwrt-A522-78a351560ddc)
3.check if the network DHCP is on

Author: admin
Last update: 2019-12-04 07:53


Telnet function is open

telnet open part of the Query and wireless related command, account and password are same:admin

Author: admin
Last update: 2019-12-04 07:53


Whether to enable SSH function

As of version 19.1101, the SSH function is not yet enable

Author: admin
Last update: 2019-12-04 07:54


Default login password

admin

Author: admin
Last update: 2019-12-04 07:54


Default management IP

192.168.1.1

Author: admin
Last update: 2019-12-04 07:54


Default SSID

WIFI-XXXXXX (X is the last 6 bits of MAC)

Author: admin
Last update: 2019-12-04 07:54


Default firewall

enable

Author: admin
Last update: 2019-12-04 07:55


Supported VPN functions

L2TP client, PPTP client, OpenVPN client

Author: admin
Last update: 2019-12-04 07:55


Repeater

MTK does not support repeater mode, Qualcomm series supports repeater through telnet command

Author: admin
Last update: 2019-12-04 07:55


uboot supports entering flash mode

1. Press and hold the reset button, then power on
2. Fix the computer's IP to 192.168.1.X, such as 192.168.1.2;
3. The browser logs in to 192.168.1.1 and enters the rescue flash mode

Author: admin
Last update: 2019-12-04 07:56


Unable to log in to the 192.168.1.1 management page

The OS system has an IP conflict prevention mechanism. When the IP address segment of the superior router is 192.168.1.X, the IP will be automatically changed to 192.168.2.1 and so on.

Author: admin
Last update: 2019-12-04 07:56


Whether to support repeater

Only RP102 can support repeater

Author: admin
Last update: 2019-12-04 07:56


Forget the wireless password

1.Connect to the router via LAN port, reset the wireless password.
2.When the router is working, push the reset button for more than 5 sconds, reset the router to default config.

Author: admin
Last update: 2019-12-04 07:56


Forget the login password.

When the router is working, push the reset button for more than 5 sconds, reset the router to default config.

Author: admin
Last update: 2019-12-04 07:56


What is wireless bridge.

Us the wireless instead of the wired transmission, depends on the different model, the transmission distance would be 300Meters to 10KM.

Author: admin
Last update: 2019-12-04 07:57


Which antennas connect with wireless bridge.

Internal dircetional antennas.

Author: admin
Last update: 2019-12-04 07:57


Does the wireless bridge support the could management.

Yes.

Author: admin
Last update: 2019-12-04 07:57


Neither the cell phone nor the laptop could not find the SSID of wireless bridge.

The channel of the wireless bridge is irregular, our normal devices could not find it; the B set did not send the SSID.

Author: admin
Last update: 2019-12-04 07:58